Metricon warranty issues: resolved (sort of)

We moved into our house in November of 2010. It’s almost 2012, and we’ve still been “working” with Metricon to address the outstanding issues from what was originally supposed to be our 90 day inspection (Side Note: A 90 day inspection is typically when the inspection is held, but lord knows when the issues are actually fixed.). Finally, after complaining posting on Twitter  (Kudos to Metricon for managing their social media channels!), Metricon contacted us directly and scheduled a time for their NSW Building Manager to meet us and inspect the final issues we had that were related to the initial inspection (hence the lack of updates lately…). Were we finally getting somewhere?

Metricon’s Building Manager showed up early on a Tuesday morning and quickly got down to business, sympathetically addressing our concerns in a way we hadn’t seen from their office staff yet. Systematically moving through our outstanding issues, we explained why we believed these issues needed to be fixed, and how each affected our view on Metricon’s quality control. The entire inspection took about twenty minutes, and by the end, we felt oddly comfortable that our concerns were, at the very least, finally being acknowledged by Metricon. Were they, or were we being lured into a false sense of security?

A week later, we received an email from Metricon’s head office. All of the outstanding issues we addressed with the NSW Building Manager were going to be fixed. Well, all but one – the upgraded Ethernet wiring (CAT5 -> CAT6 for you tech-heads) can’t be fixed, so we’ll be receiving a refund for the amount we initially paid.

So finally, we can see the light at the end of the tunnel, as Metricon’s office staff has come through and agreed to fix the outstanding issues. These included scratched doors (scratched during the initial clean by the builder), squeaking floorboards, and corroded mirrors (among others).

It may be almost a year late, but our persistance has paid off. Despite being told by the initial 90 day building inspector that some issues (like the scratches on the door) wouldn’t be covered, we will soon be able to confidently say that we’re happy with our home. I guess it just goes to show that social media channels, such as Twitter, Facebook, or blogs like this one help “motivate” the builder to address issues that may otherwise get clogged up in the red tape of office “guidelines”.

 

About Stefan
Stefan is the regular writer for Megan & Stefan, and hails originally from San Diego, California. A resident of Australia since 2007, he write about his experiences living abroad, his love of photography, and documenting the process of building a house here in this sunburnt country he calls home. Feel free to drop him a line - he's always up for a chat.

Comments

  1. Chris & Sue says:

    Good to hear your issues are finally being resolved. I just hope we are not waiting that long after handover to get issues fixed. Oh, hang on … that’s if we every get to handover. We’re now 9 months into the build and there is very little evidence of urgency on Metricon’s part to get the place finished.

    Have tried a blog, maybe Twitter will have more effect!

  2. Sandra says:

    Hi Stefan, have been following your blog for awhile.
    Just wondering if you have any update of the issues, have Metricon done something about them after this posting?
    Thanks

  3. Stefan says:

    Hi Sandra, I suppose it’s time for an update. I’ll get on that. In a nutshell, some things have been addressed – others, not really. It’s been slow going, but we’ve been reassured that it will all be completed. Eventually.

  4. Aaron says:

    Omg im going thru issues with the at the moment i have email evidence at point of sale that retaining walls were included .. Metricons word means NOTHING. After over one year if fighting with them they reakon they will build it but i have to still pay for half . Its a joke and my fence nearly fell on my house from how far they cut into my at block of land which is a seperate issue the cut is 1.2 metres and my house sits further back on my land then everyone else in the street so metricon has built me a freak house of the street they realll need to loose there licence to build.

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