Metricon Warranty Issues are a thing of the past

With most warranty issues resolved, and only minimal follow up work left, we are very close to putting our issues and concerns with Metricon behind us. Not a moment too soon either, as I am over having the tradesmen showing up just as we’ve got the baby to sleep, only to have him wake again.

We raised the issue around scratched glass in our windows and doors and, as of yesterday, all windows and doors have been replaced. All of these were the result of the cleaners that Metricon hired, using dull razors to scrape away the dark oak stain from the glass – something that ended up costing Metricon a pretty penny.  It appears that this is a common issue in new homes too – a neighbour of ours who also built with Metricon had similar issues. He too had to fight to get these replaced. Frustrating, but a worthy battle to fight. We’ve even had a home here at Stonecutters Ridge that had to have ALL their tapware replaced, after the cleaners used an acidic cleaning solution that caused it all to rust.

So with warranty issues more or less behind us, we can start to look at other projects around the house. We’ve recently had retaining walls built in our front yard built (pictures forthcoming), and had plans drawn up for a veranda. There’s a lot to look forward to now!

About Stefan
Stefan is the regular writer for Megan & Stefan, and hails originally from San Diego, California. A resident of Australia since 2007, he write about his experiences living abroad, his love of photography, and documenting the process of building a house here in this sunburnt country he calls home. Feel free to drop him a line - he's always up for a chat.

Comments

  1. teamcroom says:

    We are considering a Metricon home and was wondering, even after your issues would you build with them again? As this will be our first built home, I am not sure if the issues you had and the time taken to rectify was worth suffering again or were they relatively minor versus the rest of the build. Can you provide some information on the positives? Look forward to your response and thanks for the blog.

  2. Stefan says:

    I think building a house in general is a very taxing process – one for only the most patient and understanding people. Metricon had its fair share of problems, but I think every builder does. Things only tend to get blown out of the water when your expectations of the builder, and what the builder can provide are completely off. Otherwise, we found that just about everything could be rectified through good old communication and respect for each other. So, would I build with Metricon again? I do love their designs…but I’m not sure I’d build a house again regardless of who it was. It was easy for Megan and I as a couple, but now we have a family, and that kind of changes our dynamic (and patience levels!).

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