While we don’t have much to report, our current Customer Support Rep at Metricon has been working non stop in an attempt to get Blacktown Council to approve the plans. She has been in constant contact with us throughout the day and even gave us a ring before leaving for the day, despite having no new information. The level of customer service has been supurb thus far, and after understanding what is happening with the approval process, I can’t really fault Metricon for the delay.
The developer of Stonecutters Ridge, Medallist, has also stepped up to the plate when they got wind of the issues we were having. One of the additional issues that Council has brought up is the existing wooden fence that is on two sides of our lot. Council is saying we can’t have a wooden fence, yet Medallist was allowed to build a fence when developing the land.
In a standup move, a representative at Medallist spent the better part of the day analyzing Blacktown Council’s claims and even consulting with their bushfire protection consultant they’ve got on site. To take it even a step further, they forwarded documentation from their own approval process to pass along to council and said they’d be happy to speak to council on our behalf.
Unfortunately, here’s where it starts going downhill. Blacktown Council has been unresponsive on all fronts. What started off as a relatively optomistic process – with the quick lodgement and transition into the neighbour notification stage, it has all but stalled and we’ve heard very little in the last few days. Our approval manager at council has not returned phone calls to us, Metricon, or the developer within the last few days. I’m not sure why they’ve disapeared off the radar after the positive start, but it’s starting to make me wonder if we’ll meet our deadline of March 4. That’s the day we’re required to have ‘site start’.