How is it possible to have setbacks so close to the end of it all?
After a weekend full of good times with our future neighbours, we were hit with some really disappointing news from our builder on Tuesday morning. Council has responded to Metricon saying there’s nothing they can do and the French doors MUST be screened. After Metricon reassured us that they’d fight on our behalf, it appears that their idea of a fight with Council is more of a “well, we tried – now it’s your issue” mentality.
So, it’s now our problem. Again. We’re stuck with trying to deal with council again to ensure that our doors are bushfire compliant, and Metricon’s “solution” is to pay a bunch of money again to upgrade our doors to Merbau. This, of course, would be at “significant cost” as our customer support contact stated.
This should not be our issue. Our plans were approved by council as is. At least council should have caught this early on. Having an issue like this pop up just weeks before we are supposed to move in is unacceptable and should never have happened. Our plans should have never been approved if French Doors couldn’t be screened. Good onya Metricon for washing your hands of the issue and throwing back into our lap. So much for customer service.
I’ve left messages with Council to escalate this issue to where it needs to be. Fortunately one of our future neighbours has the contact details for the supervisor of the individual we’ve been working with. Hopefully this proves to be helpful, because if there isn’t a quick resolution to this issue that doesn’t involve any additional out of pocket expenses, then neither Council nor Metricon will enjoy fielding calls from me.