We moved into our house in November of 2010. It’s almost 2012, and we’ve still been “working” with Metricon to address the outstanding issues from what was originally supposed to be our 90 day inspection (Side Note: A 90 day inspection is typically when the inspection is held, but lord knows when the issues are actually fixed.). Finally, after complaining posting on Twitter  (Kudos to Metricon for managing their social media channels!), Metricon contacted us directly and scheduled a time for their NSW Building Manager to meet us and inspect the final issues we had that were related to the initial inspection (hence the lack of updates lately…). Were we finally getting somewhere?

Continue reading “Metricon warranty issues: resolved (sort of)” »

One year ago today, we received the keys to our new Metricon home. Looking back over the past year, we really have done a lot. Between landscaping, painting, and the odd project here and there, we’ve been successful in making our house a home. While we’re happy with the product that Metricon provided, their follow up on outstanding concerns has been lacking.

In a nutshell, one year on, and we’re still waiting for over half of our concerns from our 90 day inspection to be addressed. What’s worse, is that we haven’t heard from Metricon in over a month, despite regular emails and calls to the head office.

Continue reading “One year on…” »

French Doors, open during the build.

Repairs resulting from the 90 day inspection have finally started – but only just. It’s by no means happening fast, but it’s in progress nonetheless. Some of the easiest fixes have been completed but still waiting for the rest to happen.

Continue reading “90 Day Inspection fixes have started” »

While the 90 day inspection with Metricon itself went according to plan, everything since has been less than acceptable. We had a wide range of concerns and fixes that needed attending to and, unfortunately, not much has even happened.

As with any house, different tradies with different skillsets work on different stages of the house. Plumbers, carpenters, brickies – they all have their specific job that they’re experts at. So far, Metricon has sent one man to try and fix all our problems.

Continue reading “Follow up on the 90 day inspection” »

Ok, so it wasn’t exactly 90 days. In fact, it was more like 150, but the important part of it all is that Metricon showed up, listened to our concerns, and promised to fix all of them.

What?

Yeah, it doesn’t make sense. Until now, dealing with Metricon’s front office has been about as enjoyable as chewing on dirt, but this guy came through, patted the dog, listened to our concerns, and said he’d arrange to have work start within the next two weeks. So while I’ll still wait to pass judgement until everything is fixed to our satisfaction, I have to admit this is a good start.

Stay tuned for a full list of fixes…