We moved into our house in November of 2010. It’s almost 2012, and we’ve still been “working” with Metricon to address the outstanding issues from what was originally supposed to be our 90 day inspection (Side Note: A 90 day inspection is typically when the inspection is held, but lord knows when the issues are actually fixed.). Finally, after complaining posting on Twitter  (Kudos to Metricon for managing their social media channels!), Metricon contacted us directly and scheduled a time for their NSW Building Manager to meet us and inspect the final issues we had that were related to the initial inspection (hence the lack of updates lately…). Were we finally getting somewhere?

Continue reading “Metricon warranty issues: resolved (sort of)” »

As the bushfire issue with Council dragged on with no end in sight, Megan and I have been preparing ourselves to do battle – expecting that Council would continue to drag their feet and act like a stubborn 3 year old. But in an astonishing turn of events, it appears they’ve given in – not to us however, but Metricon!

Megan received a call late yesterday afternoon from our customer service manager at Metricon who greeted us with VERY good news. It appears they’ve been aware of our discontent and have been fighting diligently for us ‘behind the scenes’ over the last week or so, engaging a number of people at Blacktown Council to get this issue resolved on our behalf. The outcome is better than we would have even expected – we’ll have our interim occupancy certificate on handover!

So what do we need to do about the doors? Nothing! No kickplates, no inward opening screen door, no ugly shutters contraption – nothing! Metricon has redeemed themselves as far as I’m concerned. They stepped up to the plate, and did what any reputable builder should have done – made this crazy house building adventure just a little bit easier for someone who doesn’t know the first thing about what to do (then again, I’m pretty sure Megan is a bushfire expert by now).

We don’t have any pictures for you today, but this news was too good to keep to ourselves any longer. We’re now approaching practical completion and handover a LOT less stressed. Thanks Metricon!

Now here’s comes the fun part!