One year on…

One Year OnOne year ago today, we received the keys to our new Metricon home. Looking back over the past year, we really have done a lot. Between landscaping, painting, and the odd project here and there, we’ve been successful in making our house a home. While we’re happy with the product that Metricon provided, their follow up on outstanding concerns has been lacking.

In a nutshell, one year on, and we’re still waiting for over half of our concerns from our 90 day inspection to be addressed. What’s worse, is that we haven’t heard from Metricon in over a month, despite regular emails and calls to the head office.

It hardly feels like we’ve been in the house for a year. We’ve done a lot in year – painted a number of feature walls, moved over 30 tons of soil, laid turf and planted dozens of plants in our backyard. We even added to the family just recently! Welcoming Bryce into the home made the house feel more like a home than everything else combined, but I suppose that’s to be expected. We love this home that we’ve created.

But there’s a dark cloud that seems to hang over the whole experience, and that cloud is starting to become much more prominent. 365 days later, items that should have been resolved 275 days ago are still withstanding.

To say it’s frustrating would be wrong – we’re way beyond that.

Items such as warped doors, creaky floorboards, corroding mirrors and scratched window panes still remained unaddressed, despite numerous promises by Metricon’s head office that they will be fixed. We’ve been told doors will be delivered on certain days and we try to make ourselves available only to have no one show up all day long. But that’s only when the office team respond to our emails and calls. Admittedly, they’ve been very good about not disturbing Bryce when he’s sleeping.

It’s easy to sleep when nothing is happening.

So one year on, and we’ll continue trying to have the remaining issues fixed. Our one single home may not be as important to Metricon as the seemingly hundreds of others being built around Sydney at the moment, or the ones that are about to be build – after all, they already have our money. But that shouldn’t matter. This is our home. It’s the home in which Bryce was born into and we became a family.

It’s important to us.

About Stefan
Stefan is the regular writer for Megan & Stefan, and hails originally from San Diego, California. A resident of Australia since 2007, he write about his experiences living abroad, his love of photography, and documenting the process of building a house here in this sunburnt country he calls home. Feel free to drop him a line - he's always up for a chat.

Comments

  1. Kriss says:

    I know how frustrating builders can be. I am sorry you are dealing with it.

    Like you have written, I hope Bryce is a happy distraction, and that you can stay focused on the joy of building your family until Metricon finally does right by their commitment to building your home.

    Kriss

  2. Tim says:

    Yep, same story here. Handover issues not taken care of, promises made and not delivered upon. At least for us it’s nothing devastatingly bad, but just frustrating that metricon don’t care about after-sales service. *sigh*

    congratulation on the bub!

    T&T

  3. Craig says:

    Hi Guys,

    Hope you’re well. We’ve also had a pretty miserable time with Metricon’s warranty department and escalated the problems with communication up to management on several occassions – with little or no difference made. Our blog has a summary of our experiences:

    http://www.sandrineandcraig.com/2011/09/metricon-90-day-warranty-experience.html

    Cheers,
    Craig & Sandrine.

  4. Susan says:

    It breaks my heart to see what Metricon has done to there so called valued clients – we have been in our home for nearly five years now and we are still having grief with them.
    They have actually not installed our rain head and storm guttering behind our flush facade , now we know why our house has flooded six times in the past twelve months not to mention all the on going repairs still not fixed.
    Our house cannot be sold in the state it is in cracks / warping / glass panels falling out of cupboards / pipes leaking into walls / appliances that were all faulty took us 12 months after moving in just to get the dishwasher working
    Now we are out of pocket again after them walking out of a meeting as the water was running down our walls and it was raining … they did not want to know. We have tried contacting them with not even a reply to emails , calls – now we are out of pocket again , another inspection for VCAT …so far this company has cost us thousands and we refuse to lie down and let them get away with it.
    We all need to take a stand against them as this should not happen to anyone.

  5. Stefan says:

    From one Stefan to another Stefan, hi =)

    Your house looks amazing.. Congrats to the both of you.

    We are almost at the end of Metricon Milano build, very exciting.

    I have a question you could help me out with… Who did the driveway for you? i need to get in contact with someone to do our driveway and front path.. If you could pass on the details to me that would be great.

    Cheers

  6. Stefan says:

    Stefan, hello! Thanks for the kind words! We went with Colourtone Concreting (http://www.business.com.au/colourtone-concreting-doonside/). They were one of the cheapest, but we’re happy with the driveway. Our patio areas will be tiled over eventually, so we just asked for basic plain concrete in these areas.

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