One year ago today, we received the keys to our new Metricon home. Looking back over the past year, we really have done a lot. Between landscaping, painting, and the odd project here and there, we’ve been successful in making our house a home. While we’re happy with the product that Metricon provided, their follow up on outstanding concerns has been lacking.
In a nutshell, one year on, and we’re still waiting for over half of our concerns from our 90 day inspection to be addressed. What’s worse, is that we haven’t heard from Metricon in over a month, despite regular emails and calls to the head office.
It hardly feels like we’ve been in the house for a year. We’ve done a lot in year – painted a number of feature walls, moved over 30 tons of soil, laid turf and planted dozens of plants in our backyard. We even added to the family just recently! Welcoming Bryce into the home made the house feel more like a home than everything else combined, but I suppose that’s to be expected. We love this home that we’ve created.
But there’s a dark cloud that seems to hang over the whole experience, and that cloud is starting to become much more prominent. 365 days later, items that should have been resolved 275 days ago are still withstanding.
To say it’s frustrating would be wrong – we’re way beyond that.
Items such as warped doors, creaky floorboards, corroding mirrors and scratched window panes still remained unaddressed, despite numerous promises by Metricon’s head office that they will be fixed. We’ve been told doors will be delivered on certain days and we try to make ourselves available only to have no one show up all day long. But that’s only when the office team respond to our emails and calls. Admittedly, they’ve been very good about not disturbing Bryce when he’s sleeping.
It’s easy to sleep when nothing is happening.
So one year on, and we’ll continue trying to have the remaining issues fixed. Our one single home may not be as important to Metricon as the seemingly hundreds of others being built around Sydney at the moment, or the ones that are about to be build – after all, they already have our money. But that shouldn’t matter. This is our home. It’s the home in which Bryce was born into and we became a family.
It’s important to us.